performance management

Effective Employee Support Whilst Working from Home

2020 has been a strange and difficult year for almost everyone at home and work.  Work is a large part of many people’s lives so inevitably; the pandemic has had a lasting impact on performance in the workplace.

Many organisations are likely to remain working from home for the rest of the year, which can be beneficial for both parties but may have an impact on performance.

Check out our top 3 tips on how to effectively support your people whilst they are working from home.


It seems like an easy win, but communication is something that is often forgotten when workload increases.  However, effective and meaningful communication with your workforce is key.  It is more important than ever given the circumstances of working from home.

Although the world has grasped virtual communications with both arms using various platforms including MS Teams and Zoom, they cannot replace the benefits of face to face, human interaction to ensure communication is consistent and meaningful.

 To do this, follow these simple steps:

  1. Take time to speak with your employees to ensure that they are aware of any important information that might have an impact on their ability to carry out their role
  2. Don’t assume that everyone is always fully aware of what is going on in the department or company
  3. Some people might not feel comfortable voicing their concerns or problems regarding work matters over group virtual meetings so might need a little 1-2-1 time – staff will appreciate this kind of approach on a regular basis


As many of us are aware, project deadlines and work scopes are changing constantly due to the fluid nature of the pandemic.  Plans shift and people can be left behind very quickly.

Make sure you are having regular planning discussions with your team to ensure they are aware of any revised timescales, amends to work scopes etc. and provide them with an opportunity to feedback their comments, issues and concerns.

These changes are highly likely to be out with any individual’s control, therefore this needs to be considered with regards to current personal and team objectives which should be adjusted to ensure they are realistic, achievable and relevant at this time.

Any change should be fully communicated and agreed with everyone to increase motivation and commitment to working together as a team during these difficult times.

Take time for the individual

Whilst you may have a large team to manage, it is good practice, where possible, to keep up to date with individuals’ personal circumstances and ensure that the lines of communication are open with your employees.

The effects of this pandemic on employees are wide ranging, there are those who will be juggling childcare issues; dealing with family members who are unwell; feeling isolated; under financial strain or potentially suffering from mental health conditions.

By keeping in touch with your employees on a regular basis and adopting a ‘virtual open door’ policy this will ensure that you are able to react to any issues or concerns an employee may have.  Furthermore, you will be well positioned to look at what you can offer in terms of support and assistance they may need for their physical and mental wellbeing to minimise potential impact on their work-based performance.

In a nutshell, a supportive team is a productive team. 

If you would like any more information on how to best manage your employees’ performance whilst working at home, don’t hesitate to get in contact with our team.

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